Contact HVAC Service & Repair Team

We keep the process simple and transparent from the first phone call to the final test run. Here is how a typical heating and cooling service request works.

1. Tell us what is happening. We ask a few quick questions about the symptoms, the type and age of your equipment, and whether anyone in the home is at risk from extreme heat or cold.
2. Pick a time. Urgent no-heat and no-cooling calls are prioritized, and same day service is available. Maintenance and estimates are scheduled at a time that suits you.
3. A technician inspects the system. We test the equipment, check safety controls and find the root cause of the problem instead of guessing.
4. You approve the plan. We explain what needs to be done and why, along with the cost, before any work begins.
5. We finish and verify. After the repair, the system is tested to confirm it is heating or cooling properly, and the work area is cleaned up.

Information That Helps Us Help You Faster

You do not need to know anything technical to call us. Still, having a few details ready helps our technicians arrive prepared with the right tools and parts.

• Your address and the best phone number to reach you
• The type of system: gas furnace, boiler, heat pump, central air or ductless
• The brand and approximate age of the equipment, if you know it
• What you are noticing: noises, smells, error codes, blinking lights, water or ice
• When the problem started and whether it is constant or comes and goes
• Any access notes, such as pets, gate codes or where the furnace is located

We offer 24/7 emergency HVAC service because breakdowns do not wait for business hours. While you wait for a technician, these steps can keep your family safe and sometimes even solve the problem.

If You Smell Gas or Your CO Alarm Sounds

Safety comes first. Leave the house immediately with everyone, including pets, and do not switch lights or appliances on or off. Call your gas utility or 911 from outside. Once the home has been declared safe, call us to inspect the furnace, water heater and venting before the equipment is used again.

If You Have No Heat in Winter

• Confirm the thermostat is set to Heat, the set point is above room temperature and the batteries are good.
• Check the furnace power switch, which often looks like a light switch near the unit, and the circuit breaker.
• Replace a dirty air filter, since a clogged filter can cause the furnace to overheat and shut down.
• Make sure the furnace door panel is closed securely, because many furnaces will not run with it open.
• In very cold weather, open kitchen and bathroom cabinet doors on outside walls to help keep pipes from freezing.

Avoid using the oven or outdoor heaters to warm the house. The National Weather Service has more winter cold safety tips for extreme temperatures.

If Your Air Conditioner Stops During a Heat Wave

• Check that the thermostat is set to Cool and the fan is set to Auto.
• Look for a tripped breaker for the outdoor unit or the furnace, which powers the indoor blower.
• If you see ice on the refrigerant lines or indoor coil, turn the system off and run only the fan so it can thaw.
• Close blinds on sunny windows, stay on the lowest level of the home and keep everyone hydrated.

Older adults, young children and anyone with health conditions are most at risk during extreme heat. Ready.gov explains the warning signs in its extreme heat preparedness guide. Let us know when you call if someone in the home is vulnerable.

If You See Water Around Your Equipment

Water near a furnace or air handler often points to a clogged condensate drain, a failed condensate pump or a leaking humidifier. Turn the system off at the thermostat, wipe up standing water and move valuables away from the area. Then call us so we can find the source before it damages floors or walls.

We are based in Justice, which puts us close to homes throughout the southwest and western suburbs. We regularly serve Bridgeview, Hickory Hills, Willow Springs, Palos Heights, Orland Park, Homer Glen, Burr Ridge, Indian Head Park, Hinsdale, La Grange, Western Springs, Darien, Downers Grove, Clarendon Hills, Elmhurst, Oak Brook and nearby communities.

Explore our local pages for La Grange, Western Springs, Darien, Downers Grove and Clarendon Hills, or see the complete list of areas we serve. If you do not see your town, give us a call and we will let you know if we can help.

One call covers every part of your home comfort system. When you contact us, you can request any of the following.

• Heating services: furnace repair, maintenance and replacement, plus boilers, heat pumps and humidifiers
• Cooling services: AC repair, spring tune-ups and refrigerant leak diagnosis
• AC unit installation and central AC replacement with free estimates
• Smart thermostat installation, zoning and indoor air quality upgrades
• Emergency HVAC service for no-heat and no-cooling situations, 24/7

If your furnace or air conditioner is getting older, it makes sense to plan a replacement before it fails on the coldest or hottest day of the year. We provide free estimates for new heating and cooling systems, and financing is available to make a new installation easier on your budget.

During an estimate visit we look at the size and layout of your home, your existing ductwork, any rooms that are hard to heat or cool, and how you use the space. We then explain the options, from standard to high-efficiency equipment, so you can compare comfort, operating cost and price side by side. There is never pressure to decide on the spot.

A little preparation helps the technician get straight to work and keeps the visit as short as possible. None of these steps are required, but they make a real difference on busy days.

• Clear a path to the furnace, air handler or boiler, and move stored boxes at least a few feet away from the equipment.
• Make sure the outdoor air conditioner is reachable, with gates unlocked and pets brought inside.
• Write down when the problem happens, such as only at night, only on very hot days or right after the system starts.
• Keep any paperwork from past repairs or installations handy, along with warranty information if you have it.
• Note the rooms that feel too hot, too cold or drafty so we can check airflow to those areas.

Have questions ready, too. Our technicians are happy to explain what they find, show you the parts involved and share simple steps you can take between visits to keep your heating and cooling equipment running well.

The best time to schedule a furnace tune-up is early fall, before the first cold nights. For air conditioning, aim for spring, before the first hot and humid stretch arrives. Booking early gives you more appointment choices and lets us catch worn parts before they cause a breakdown.

Regular HVAC service also helps keep energy bills in check and keeps your manufacturer’s warranty in good standing. If you are not sure when your system was last serviced, call us and we will help you get back on schedule. For more tips, read our guide on when to call an HVAC technician and how to prepare for the visit.

Are you really available 24/7?

Yes. Our phones are answered by a live person around the clock, including nights, weekends and holidays. Emergency heating and cooling calls are dispatched as quickly as possible.

Should I call or use the contact form?

For anything urgent, such as no heat, no cooling or water leaking from your equipment, please call (708) 717-9995. The contact form works well for maintenance requests, estimates and general questions.

What if my system is old or an unusual brand?

Mention the brand, model and approximate age when you call. That helps the technician prepare and lets us talk through whether a repair or a replacement estimate makes more sense for your home.

Where can I find answers to other HVAC questions?

Visit our HVAC FAQ for answers about maintenance, repairs, replacement and costs, or browse the New Comfort blog for practical guides.

Thank you for considering New Comfort Heating and Cooling. When you need an honest, responsive HVAC company in Justice IL, we are just a phone call away.